Behavioral Health & Human Service EHRs for Florida

Simplifying Florida Behavioral Health and Human Services with End-to-End Technology Solutions and Expert Support

Florida providers face more hurdles than ever before, now it’s more important to have innovative and configurable EHR support to prepare for ever-changing requirements. As requirements for data collection, reporting, and billing continue to evolve, having a comprehensive EHR with data insight is vital for decision-making and ongoing quality improvements.  

Our Florida tailored EHRs, training, and support help simplify those complexities so you can work more efficiently, eliminate hassles, and maximize performance in a changing landscape. Qualifacts EHRs provide advanced analytics for tracking KPIs, cost evaluation, and data-driven decision-making to enhance operational efficiency and cost savings. We simplify documentation processes through user-friendly interfaces, mobile solutions, and intuitive workflows. Powerful rules-based Billing Matrix handles complex programs and funder-specific requirements, including managing multiple payers and rate cards. In addition to assisting providers with their core operations, our EHRs are highly configurable and scalable so they can adapt to the ever-changing landscape of complex state laws, and prepare for value-based reimbursement (VBR).

With Qualifacts you won’t get stuck using standard workflows that aren’t optimized for your needs. Our EHRs allow you to tailor workflows to your unique needs — forms, reporting, billing, outcomes collection — it’s all configurable. Agencies choose Qualifacts to increase efficiency and adapt to new requirements without costly vendor customizations and unexpected expenses. 

With over 150 customers in the state, we know the challenges Florida’s behavioral health and human service providers face and we are committed to delivering EHR innovations, providing best-in-class customer support, and offering solutions so you can efficiently and effectively provide quality care and improve the lives of the clients you serve. Call us today at  866-386-6755 or schedule a custom demo directly with a Florida representative. 

Qualifacts by the numbers

  • #1 & #2 Best in KLAS Software 2023
  • 96% Customer Retention
  • 170+ CCBHC Customers
  • 2,500 Customers and 75,000 Providers
  • 8.6 Million Lives Covered
  • $10 Billion Claims Processed Per Year
  • 22+ Years Focused on Behavioral Health 

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Our Capabilities

  • Revenue Cycle
  • Staff Productivity
  • Medical/Psychiatric Support
  • Inpatient/Residential Support
  • Virtual Care Solutions
  • Scheduling & Intake
  • Actionable Data
  • Clinical Outcomes
  • Integrated/Primary Care
  • Compliance & State Reporting
  • Messaging & Notifications
  • Mobile Solutions
  • Form Building
  • Interoperability 
  • Client Engagement
  • Interdisciplinary Treatment Planning
  • Training & Support
  • Professional Services

Why Qualifacts?

To achieve timely, accurate reimbursement, Florida’s Behavioral Health and Human Service providers need flexibility in their billing. New payers and programs often present specialized billing requirements, our EHRs keep you up-to-date. 

  • Protect revenue through accurate reporting of state revenue source requirements that prevent compliance gaps 
  • Simplify complex Florida program and funder-specific requirements with a powerful rules-based billing matrix 
  • Maximize revenue collection by ensuring claim accuracy, reducing denials and optimizing claims error procedures with fully integrated Revenue Cycle Management 
  • Functionality for Certified Community Behavioral Health Clinic (CCBHC) and Value-Based Reimbursement (VBR) Models 
  • Qualifacts RCMS+ is an end-to-end Revenue Cycle Management Services offering that allows you to reallocate staff workload while accelerating cash flow and increasing your revenue capture by 12% on average 

Collect, manage, and leverage the data you need with intuitive analytics tools. Qualifacts supports Florida billing and compliance, with continuous system updates based on ever-evolving state regulatory changes at no additional cost. 

  • Stay compliant with continuously updated and maintained Florida State Reporting requirements (FASAMS) 
  • Track performance with real-time data in intuitive, easy-to-read dashboards 
  • Robust analytics for KPI tracking, cost evaluation, data-driven decision-making, and cost-saving opportunities 
  • Customizable reports for alternative payment models to demonstrating outcomes 
  • Receive ongoing maintenance information, state updates, and related customer support for the submission of data to state departments and entities​
  • Continuous system compliance updates based on ever-evolving state regulatory changes at no additional cost 

Full access to all data critical for compiling and analyzing data received from providers, demonstrating improved outcomes, and better treatment protocols. 

  • Immediately access charts and dashboards, including five levels of reporting, to identify gaps in care and provide insight on the client population to help providers achieve clinical outcomes 
  • Drive real-time, ad-hoc reporting and easily access critical information with Advanced Search tools 
  • Multiple reporting tools provide limitless access to all agency data and Business Intelligence models to provide real time dashboards for measuring Key Performance Indicators (KPIs) to demonstrate program impact, continuous improvement, and contract compliance 
  • Easily measure Clinical Quality Measures (CQMs) with our Outcome Reporting Platform
  • Ensure ongoing adherence to Florida State Reporting obligations (FASAMS)

Access one integrated record and set of reports for clients receiving both behavioral health and primary care. That lets you access all the data you need in one convenient platform. 

  • Expand into primary care with tailored clinical workflows 
  • Promote coordinated, client-centered care with configurable fields & efficient integrations with HIE’s 
  • Simplify compliance with reporting functionality and data that spans primary & behavioral health services 

Clinical workflows, reports, fields, forms and dashboards are all configurable. There are no added costs or update fees, so you can forget about unbudgeted costs and focus on growth. 

  • Form builder tools make it easy to develop, deploy, and edit your own forms and templates 
  • Work your way with smooth clinical workflows, configurable menus & smart screens 
  • Eliminate surprise fees or delays with self-service configuration 
  • Simplify state and federal requirements with intuitive form development tools that ensure your agency can rapidly adjust 
  • Unique platform architecture allows for configurability to modify any form/assessment 


Our project managers, configuration analysts, and billing specialists ensure our customers are onboarded efficiently and with high quality.

  • Our combined experience of serving 2500+ customers is used tailor our implementation process to provide seamless integration of  our EHRs into your business​
  • Average implementation < 6 months including data import, live testing, and user training.​
  • With more than 22 years of experience, Qualifacts firmly believes that a quality implementation process is key to your organization getting maximum value from the utilization of the solution.
  • We have developed industry best practices that are incorporated into our implementation methodology. ​

Qualifacts Difference

We empower providers to focus on the moments that matter by delivering innovation and trusted technology solutions to achieve expectational outcomes for those they serve. We have over 22 years in the behavioral health industry and have knowledgeable leadership who has walked in your shoes, bringing vital clinical and technical experience. We are committed to superior customer service and support. Regardless of your agency’s size, services, or structure we have a solution that meets your needs.

Florida organizations have already begun to experience the Qualifacts difference, taking full advantage of our EHRs to work towards achieving better outcomes, driving efficiencies, maximizing revenue, demonstrating high performance, and preparing for value-based reimbursement. Ready to learn more about how our EHR solutions help our Florida customers improve care, simplify compliance, and maximize revenue? Call us today at 866-386-6755.