qualifacts platforms

Behavioral Health & Human Service EMR systems for New York

Offering industry-leading technology and expert support to New York Behavioral Health and Human Service Providers

New York providers face more hurdles than ever before, now it’s more important to have innovative and configurable EHR support to prepare for ever-changing requirements. As requirements for data collection and reporting continue to evolve, having a comprehensive EHR with data insight is vital for decision-making and ongoing quality improvements. 

Our New York tailored EHRs, training and support help simplify those complexities for our customers to work more efficiently, eliminate hassles, and maximize performance in a changing landscape. Our innovative, highly configurable, and scalable EHRs are designed to support providers’ core operations, adapt to the ever-changing landscape of complex state requirements, and prepare for value-based reimbursement. 

With multiple partnerships in the state, we know the challenges New York’s behavioral health and human service providers face and we are committed to delivering EHR innovations, providing best-in-class customer support, and offering solutions so you can efficiently and effectively provide quality care and improve the lives of the clients you serve.

Call us today at 866-386-6755 or schedule a custom demo directly with a New York representative. Join our growing community of customers who trust Qualifacts’ comprehensive suite of end-to-end EHR solutions. With Qualifacts as your partner, you’re not just getting an EHR – you’re gaining a trusted ally dedicated to your success.

Qualifacts by the numbers

  • #1 & #2 Best in KLAS Software 2023
  • 96% Customer Retention
  • 170+ CCBHC Customers
  • 2,500 Customers and 75,000 Providers
  • 8.6 Million Lives Covered
  • $10 Billion Claims Processed Per Year
  • 22+ Years Focused on Behavioral Health 

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Our Capabilities

Why Qualifacts?

To achieve timely, accurate reimbursement, New York’s Behavioral Health and Human Service providers need flexibility in their billing. New payers and programs often present specialized billing requirements, our EHRs keep you up-to-date. 

  • Protect revenue through accurate reporting of state revenue source requirements that prevent compliance gaps configurable menu systems 
  • Simplify complex New York program and funder-specific requirements with a powerful rules-based billing matrix 
  • Maximize revenue collection by ensuring claim accuracy, reducing denials and optimizing claims error procedures with fully integrated Revenue Cycle Management 
  • Functionality for Certified Community Behavioral Health Clinic (CCBHC) and Value-Based Reimbursement (VBR) Models 
  • Qualifacts RCM+ is an end-to-end Revenue Cycle Management Services offering that allows you to reallocate staff workload while accelerating cash flow and increasing your revenue capture by 12% on average 

Collect, manage, and leverage the data you need with intuitive analytics tools. Credible supports all aspects of New York Billing and compliance, with continuous system updates based on ever-evolving state regulatory changes at no additional cost. 

  • Track performance with real-time data in intuitive, easy-to-read dashboards 
  • Stay compliant with continuously updated and maintained New York State Reporting requirements (OMH, OASAS, OPWDD) 
  • Integrated EVV (Electronic Visit Verification) capabilities support eMedNY’s NYSDOH Medicaid Management Information System integration 
  • Continuous system compliance updates based on ever-evolving New York state regulatory changes at no additional cost 

Full access to all data critical for compiling and analyzing data received from providers, demonstrating improved outcomes, and better treatment protocols. 

  • Immediately access charts and dashboards, including five levels of reporting, to identify gaps in care and provide insight on the client population to help providers achieve clinical outcomes 
  • Drive real-time, ad-hoc reporting and easily access critical information with Advanced Search tools 
  • Multiple reporting tools provide limitless access to all agency data and Business Intelligence models to provide real time dashboards for measuring Key Performance Indicators (KPIs) to demonstrate program impact, continuous improvement, and contract compliance 
  • Easily measure Clinical Quality Measures (CQMs) with our Outcome Reporting Platform, ideal for New York State Incentive-based DSIRP programs and more 

Access one integrated record and set of reports for clients receiving both behavioral health and primary care. That lets you access all the data you need in one convenient platform. 

  • Expand into primary care with tailored clinical workflows 
  • Promote coordinated, client-centered care with configurable fields & efficient integrations with HIE’s 
  • Simplify compliance with reporting functionality and data that spans primary & behavioral health services 

Clinical workflows, reports, fields, forms and dashboards are all configurable. There are no added costs or update fees, so you can forget about unbudgeted costs and focus on growth. 

  • Form builder tools make it easy to develop, deploy, and edit your own forms and templates 
  • Work your way with smooth clinical workflows, configurable menus & smart screens 
  • Eliminate surprise fees or delays with self-service configuration 
  • Simplify New York state and federal requirements with intuitive form development tools that ensure your agency can rapidly adjust 
  • Unique platform architecture allows for configurability to modify any form/assessment 


New York CCBHCs provide the community with required services and comply with detailed quality measures and outcomes reporting. CCBHCs need technology that can easily adapt to unique requirements. Our industry-leading EHR solutions offer CCBHC Outcome Measures, Superior Clinical Functionality, Robust Analytics Reporting, Interoperability, and Configurability.  

  • Functionality for Certified Community Behavioral Health Clinic (CCBHC) and Value-Based Reimbursement (VBR) Models ​
  • CQM Tool for meeting the federal requirements of Clinical Quality Reporting and Reporting for tracking KPIs.​
  • PPS-1 (Prospective Payment System – Type 1) Billing of claims​
  • “First Available” scheduling​
  • Qualifacts subject matter experts provide hands-on guidance and consulting with peer-led CCBHC user groups offering national collaboration to exchange best practices​
  • Our CCBHC strategic partnership includes state-specific knowledge, as well as training and support every step of the way​​
  • Clinical decision support can be built right into your programs and services, ensuring your clinical documentation best practices are integrated into your workflows ​

What Our Customers Are Saying

[Case Study] CASES Drives Positive Outcomes Through Data Visualization and Transparency with CareLogic EHR

Qualifacts Announces New Partnership with Child & Family Services of Erie County in Buffalo, NY

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Qualifacts Difference


At Qualifacts, we empower healthcare providers to prioritize what truly matters by delivering innovative and trusted technology solutions that drive exceptional results for their clients. With over two decades of experience in the behavioral health industry, our leadership team brings invaluable clinical and technical expertise, having walked in your shoes. Our unwavering commitment to top-tier customer service and support sets us apart. Regardless of your agency’s size, services, or structure, we offer tailored solutions to meet your unique needs.

In the vibrant landscape of New York, organizations are already reaping the benefits of the Qualifacts difference. They’re harnessing the full potential of our Electronic Health Records (EHRs) to achieve better outcomes, enhance efficiency, maximize revenue, showcase top-tier performance, and prepare for value-based reimbursement models. Ready to explore how our EHR solutions empower our partners in New York to elevate care, streamline compliance, and boost revenue? Contact us today at 866-386-6755 or schedule a personalized demonstration using the link below.